Frequently Asked Questions

Find Answers About Imperial Brady Products, Orders & Services

Find answers about Imperial Brady products, ordering, delivery, account access, and customer support for packaging, janitorial, sanitation, and facility solutions.
FAQ's Categories
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Yes, you can view and manage your past orders directly through the app.

Mobile App

No, the mobile app does not require a different sign-in than imperialbrady.com. You can use the same credentials for both the mobile app and the website, making it convenient and easy to access your account from any device.

Mobile App

iPhone users can download the iOS app from the Apple App Store and Android users can get the app from the Google Play Store. Simply search for “Imperial Brady” and download the app.

Mobile App

Nothing. The app is free. We want all of our customers to enjoy the ease of ordering at their fingertips.

Mobile App

Yes, Imperial Brady is a privately held company backed by a group of private equity investors and other shareholders. Investors include Bain Capital Private Equity, Kelso & Company, Advent International, Warburg Pincus, Fomento Económico Mexicano (FEMSA), the Tillis family, and members of management, several of whom are represented on the company's Board of Directors. Imperial Brady remains independently operated and family-led under the leadership of the Tillis family.

General

Yes, we prioritize your security and use advanced encryption to protect your data and transactions. To learn more, view our privacy policy

Mobile App

No worries, simply follow the same recovery process as on imperialbrady.com to regain access.

Mobile App

Our customer support team is available Monday through Friday from 8 a.m. to 5 p.m. EST to assist you. You can reach out through the app or contact our support directly.

Mobile App

The main difference between the mobile app and imperialbrady.com is the design and user experience. The mobile app is designed with a 'mobile-first' approach, meaning it has been optimized specifically for smaller screens to ensure a smooth and user-friendly experience. It includes mobile-specific features that make certain tasks even easier, such as finding products and logging in. While imperialbrady.com provides a comprehensive experience on larger screens, the mobile app focuses on enhancing usability and convenience for users on the go.

Mobile App

Imperial Brady distributes foodservice packaging supplies, commercial cleaning supplies, janitorial and sanitation products, industrial packaging products, facility maintenance supplies, and floor care equipment for businesses across North America.

General

Imperial Brady was founded in 1935 and has grown into one of the largest distributors of foodservice packaging and janitorial supplies in North America.

General

Imperial Brady is headquartered in New Jersey at 255 Route 1 & 9, Jersey City, NJ 07306 and in Nevada at 7055 S. Lindell Road, Las Vegas, Nevada 89118. The company operates distribution centers and facilities across the United States and Canada.

General

The CEO of Imperial Brady is Jason Tillis, who has led the company’s rapid growth and acquisition strategy.

General